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Inn and Event Sales Manager

Inn and Event Sales Manager

The Property

Brampton 1860, a beautifully restored 1860 Chesapeake manor house, sits on 35 acres of landscaped gardens, meadows and forest. The guest rooms and secluded cottages, thirteen (13) accommodations in all, offer unparalleled privacy and comfort with wood-burning fireplaces and modern spa like en-suite baths. Guest gathering and dining spaces are found inside the historic manor house, on the picture-perfect wraparound porch and the grounds, gardens, and meadows that surround it all. The inn is less than two miles from the Arts and Entertainment center of Chestertown, the Mid-Atlantic’s most charming historic town. The Inn also hosts events open to the public.

 

Position Summary:  

The Inn and Event Sales Manager manages the inn and the staff under the guidelines of the owner and agreed upon policies and procedures to promote the property to the community and its guests and secure wedding and corporate event sales.


The Inn and Event Sales Manager r must have boutique hotel/inn experience and be highly service-oriented, have excellent customer relationship skills, exemplary communication skills, both verbal and written, have excellent organizational skills and attention to detail, and be “a team player”. He or She must understand and be able to use technology and social media. He or She must have a proven track record with managing the daily operation, staff and event sales.


The Inn and Event Sales Manager must be self-motivated and proactive, able to create exciting experiences for overnight guests and visitors to the property. He/she is flexible, able to adapt to a changing schedule. Honesty and integrity are essential. Professional appearance is required at all times when guests are on the property.


Primary Duties and Responsibilities:

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all operations areas that meets or exceeds guest expectations.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Responds to guest reviews.

Empowers employees to provide excellent customer service.

Verifies employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


Managing Daily Operations

  • Handle face-to-face guest check-in’s, phone reservations, phone, email and text inquiries and as needed, light general cleaning, guest room cleaning, laundry and seasonal design projects.
  • Prioritize all incoming calls and email inquiries and respond promptly to voicemail, email and text messages.
  • As needed, create, prepare and present fresh, local, seasonal menus options for breakfast, and personalized celebrations hosted on site considering the personal dietary restrictions and preferences of guests.
  • Order all food and general housekeeping supplies, manage costs and inventory.
  • Prepare the weekly schedule for staffing.
  • Maintain calendar of events and property management system.
  • Handle Sales and Event Management. schedule meetings with interested groups, submit contracts for approval, and secure bookings for weddings, parties, meetings and special events.
  • Coordinating events as necessary.
  • Identify and coordinate maintenance, repairs and special projects as requested.
  • Understand and work toward achieving all business objectives created with the owner and reviewed on a quarterly and annual basis.
  • Assume the role of Inn spokesperson in the absence of the owner and in an emergency.
  • At all times, ensure that all laws regulated by the applicable health department and the Maryland ABC are enforced and maintained.


Managing and Conducting Human Resources Activities

Interviews, selects and trains employees.

Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.

Provides for the safety and security of the employees or the property.

Monitors employee attendance and records absences/tardiness.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

 

Managing Event Sales 

Identifies potential clients and business opportunities

Meets with clients to discuss their specific requirements and the services that the hotel can provide

Negotiates contracts and packages to maximize profits

Works collaboratively with other staff, to ensure services meet client needs

Maintains accurate records of all pricings, sales, and activity reports

Attends bridal and trade shows and industry events to broaden network and increase business

Meets monthly sales quotas for weddings, corporate events, and other buy-out events


Other duties as may arise from time to time and as may be assigned to the employees

 

Compensation Package includes the following:

 

Pay  

Salary is based on full-time employment year-round and paid on a bi-weekly basis and commensurate with level of experience Eligible for bonus for event sales activity upon meeting monthly sales goals.


A 30-minute lunch break is provided each day.


Health Insurance

Heath insurance is available for purchase.


Personal Time Off

Vacation/sick leave time accrued and equal to 2 weeks per year. Accrual begins after 90 days of employment. To be taken during the off-season.

 

Housing

A studio apartment is available on-site. The Employee shall obtain a renter’s insurance policy and provide all food, alcohol and supplies for personal consumption as well as maintain the property in acceptable condition. Housing is contingent on employment, subject to a written agreement and must be vacated if employment is terminated for any reason.


Equipment

An office computer, phone and printer are available for use. A laptop and cell phone will be provided.


Apparel

Professional appearance is required.  Logo shirts provided to be worn.


Education and Experience


High school diploma or GED; 5 years’ experience in guest services, front desk, event sales and management, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or related major and 3 years’ experience in guest services, front desk, event sales and management or related professional area.

Additional Info

Job Type : Full-Time

Education Level : Associate Degree

Experience Level : Director

Job Function : Management

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